Operations Director — Done-for-you OS for UK SMEs
For UK SMEs · £100k+ turnover
Done-for-you · 90 days to live

Your business runs on you. That's the problem.

We build the operating system your business should already have. One implementation. One subscription. One place everything runs from. So the business runs without you watching it. Backed by a 14-day money-back guarantee.

Get Operations OS — £1,997 Then £247/mo from month 4
14-day money-back guarantee on the £1,997 implementation fee
90 days From paid to live
10 modules Built around your business
14-day refund No questions asked
No lock-in You own everything

The cost of running it in your head.

Most founder-led businesses don't fail because the product is wrong. They stall because the system never gets built. Here's what that actually costs.

82%
Cash flow blind spots
of UK SMEs fail from cash flow problems they saw coming but couldn't act on fast enough.
83%
No documented system
are operating without documented processes. The business stops working when the founder takes a week off.
13.7hrs
Lost every week
burned tool-hopping between disconnected apps. 712 hours a year. £35k+ at typical founder rates.

Software didn't fix it. A system will.

Tools alone aren't a system. We build a working OS — data model, automations, SOPs, dashboards. Wired together. Working from day one. Designed around your business, not a template.

01

One operating system, not five disconnected tools

Airtable as the source of truth. Make.com for automation. Claude as the AI layer. Slack as the command centre. All wired up. All documented. All yours.

02

AI that does the work, not just the chatting

Claude handles triage, drafting, reconciliation and routing in the background. Your team doesn't have to. Not a chatbot bolted on the side.

03

Implemented in 90 days, not 12 months

Three months of build. Then it runs. We don't sell consulting workshops or strategy decks. We build the system, deliver it, support it.

04

You own it. No lock-in.

The system lives inside your Airtable, your Make.com, your Slack. Cancel any time and the OS keeps running. The infrastructure stays.

What you actually get for £1,997.

No vague promises. Here's the deliverable list. You'll receive each one in writing with handover documentation.

01

Custom Airtable base

Full data model designed around your operations — clients, finances, tasks, comms, compliance.

02

Make.com automation suite

Workflows wired between your tools. Webhooks, scheduled jobs, error handling, all monitored.

03

Slack command centre

Every notification, alert, and action routed to a single workspace. Configured channels and roles.

04

Claude AI layer

AI handling triage, drafting, reconciliation. Custom-prompted for your business and tone.

05

SOP library

Every recurring process documented as a standard operating procedure. Searchable and editable.

06

Live dashboards

Leadership view, cash flow, P&L, task status, compliance. Real-time. No spreadsheet rebuilds.

07

Team training and handover

Recorded walkthroughs and live sessions for you and your team. Embedded for new hires too.

08

90 days of build support

Direct access during implementation. Adjustments, refinements, iteration until it runs clean.

From paid to running. In 90 days.

No discovery deck. No 60-day audit. We start building from week one.

1
Day 1–7

Pay & kickoff

Secure checkout via Stripe. Onboarding form within 24 hours. First build call within the week. You're booked into a kickoff sprint immediately.

2
Months 1–3

We build it

Operating system designed around your business. Weekly progress, async approvals. You're involved as much or as little as you want.

3
Month 4 onward

It runs

Live system. £247/mo for ongoing support, updates, refinements. The business runs without you watching it. Cancel after 12 months.

Why not the alternatives.

You've considered hiring an Operations Director, building it yourself, or buying generic SaaS. Here's the honest comparison.

Other options
Operations Director
First-year cost
£60k+ for an Ops hire
£4,961 (£1,997 + 9 × £247)
Time to value
6–12 months ramp-up
90 days to live
System ownership
In someone's head
Documented, in your accounts
If they leave
System leaves with them
System stays. You own it.
AI built in
Bolt-on chatbot, if any
Claude embedded across modules
Refund policy
None
14-day money back

One offer. One price.

No tiers. No upsells. No hidden costs.

Done-for-you implementation

Operations OS

For founder-led businesses ready to take themselves out of the middle.

£1,997 today

Then £247/month from month 4 · Minimum 12 months · 14-day money-back guarantee

  • Custom Airtable base built around your operations
  • Make.com automation suite — wired and monitored
  • Slack command centre with channels and roles configured
  • Claude AI layer for triage, drafting, reconciliation
  • Full SOP library — every recurring process documented
  • Live dashboards: leadership, cash flow, P&L, tasks
  • Team training, recorded walkthroughs, handover docs
  • 90 days of direct build support
  • You own everything. No lock-in.
Pay £1,997 — Start in 7 days

VAT applied where applicable · Secure checkout via Stripe

SSL encrypted · Stripe payment · 14-day refund
14
DAY
REFUND

Pay with zero risk.

If within 14 days of payment you decide Operations Director isn't right for your business — for any reason at all — email [email protected] and we'll refund the £1,997 in full. No interrogation. No clawback. No catch. We can build a system you don't want, but we won't keep your money for one.

Built for founder-led businesses where everything still depends on you.

Buy if

This is you

  • You turn over £100k+ and have 1–20 staff
  • The business stops working when you take a week off
  • You've tried tools — you don't want another one
  • You want a system, not a strategy deck
  • You want to step out of the day-to-day in 90 days
Don't buy if

This isn't us

  • You want strategy advice or coaching
  • You want someone to tell you what to do
  • You're under £100k turnover
  • You want a quick fix or a single tool
  • You're not willing to commit to 12 months

Straight answers.

The questions every founder asks before paying.

Why should I pay £1,997 before talking to you?
Most consultancies charge for a discovery call, then quote a six-figure project. We don't run a sales process — we run a build process. Paying first means you skip the qualifying calls and we start building in week one. If after 14 days you decide it's not right, you get every penny back. The risk is on us, not you.
What does the 14-day money-back guarantee actually cover?
The £1,997 implementation fee, in full. If within 14 days of payment you email [email protected] and ask for a refund, we issue it. No interrogation, no exit interview, no catch. We're confident in the offer; if you're not, we don't want your money.
What happens immediately after I pay?
Within 24 hours: confirmation email, onboarding form, calendar link to book your kickoff call. Within 7 days: kickoff call and the build begins. You'll have a dedicated Slack channel with the team, a project plan, and weekly progress updates. No 60-day audit phase — we start building immediately.
What's the £247/month for, and why month 4?
Months 1–3 are the build (covered by the £1,997). From month 4 onwards, the £247/month covers the AI layer running in the background, ongoing support, updates and refinements as your business evolves. Minimum 12 months because systems take time to embed. After that, cancel anytime — the OS still runs without us, you just stop getting updates.
What if I cancel after 12 months?
The operating system keeps running. It lives inside your Airtable, your Make.com, your Slack. You own the data, the automations, the SOPs. What stops is our support and updates. No clawback. No data hostage. No lock-in.
Who actually builds it?
Kevin Brittain leads every implementation, supported by a small team of operators and engineers. Not outsourced. Not handed to juniors. The same team builds it, supports it, and stays with you through year one.
What if my business is too messy?
If it's messy, that's exactly the problem we solve. The OS forces structure where there isn't any. We've built systems for businesses with paper invoices, Excel chaos, and "everything in WhatsApp" comms. The 14-day guarantee means if we look under the bonnet and tell you it's not workable yet, you get a full refund.
Will you sign an NDA?
Yes. Standard mutual NDA before we go deep on your numbers. We don't share client data, ever.
What if I already have Airtable / Make / Slack?
Better. We work inside your existing accounts. If you've got fragments already in place, we audit, consolidate and rebuild what's worth keeping. We don't charge extra for what's already there.
Is the £1,997 a deposit or the full implementation fee?
Full implementation fee. Not a deposit. There are no extra implementation costs — the £1,997 covers all 90 days of build work and everything in the deliverables list. The £247/month only starts from month 4.

Stop running the business in your head.

Pay £1,997 today. Operating system live in 90 days. 14-day money-back guarantee if it's not right.

Get Operations OS — £1,997
Secure checkout · Stripe · 14-day refund · No lock-in